Terms & Conditions
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Effective Date: 16/05/2025
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Welcome to Thrive2Five.
These Terms & Conditions apply to all users of our website and customers purchasing our services and physical products. Please read them carefully before using our site or making a purchase.
By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.
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1. Who We Are
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Thrive2Five is a UK-based educational service offering online webinars and physical educational resources for parents and caregivers.
Business Name: Thrive2Five
Email: Ann@thrive2five.com
Location: Aberdeen, Scotland
Website: www.thrive2five.co.uk
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2. Services We Provide
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We offer:
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Live and pre-recorded webinars focused on early childhood development and school preparedness.
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Physical printed resources Available to purchase through our website.
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Please note: we do not offer digital downloads or streaming access to materials outside of the webinars.
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3. Booking & Payment
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All webinar bookings and resource purchases must be paid in full at the time of ordering via our website’s secure payment platform.
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Prices are listed in GBP and include VAT where applicable.
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Upon successful payment, you will receive an email confirmation with details of your order.
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4. Delivery of Physical Resources
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Resources will be shipped to UK addresses only (unless otherwise stated).
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Orders are dispatched within 5–7 working days unless otherwise notified.
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Thrive2Five is not responsible for delivery delays caused by postal services, but we will assist in resolving any issues where possible.
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5. Cancellations & Refunds
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Webinars:
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You have a right to cancel your booking within 14 days of purchase unless the webinar has already taken place or is scheduled within that 14-day period.
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If a webinar is missed or not attended without prior notice, refunds may not be issued.
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If we need to cancel or reschedule a webinar, you will be offered a full refund or the option to transfer to another date.
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Physical Resources:
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You have 14 days from receipt of your order to request a return, in line with your rights under the Consumer Contracts Regulations.
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Resources must be returned unused, undamaged, and in their original condition and packaging.
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If you ordered uncut resources, these must not be altered, cut, or marked in any way. Items that have been cut or customised will not be eligible for a refund.
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Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
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If your resources arrive damaged, you must inform us within 48 hours of delivery by emailing ann@thrive2five.com, preferably including clear photographs of the damage. We will do our best to resolve the issue quickly—this may include a replacement or refund depending on the circumstances.
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6. Use of Content
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All content, including webinars and resources, is protected by copyright and is intended for personal use only.
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You may not copy, share, reproduce, or distribute any part of our materials without written permission.
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Thrive2Five reserves the right to remove access or deny future bookings if content is misused.
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7. Liability Disclaimer
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The information provided through Thrive2Five is for general educational purposes and does not constitute personal or professional advice.
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We aim to provide accurate and helpful information, but outcomes may vary depending on each child’s needs and circumstances.
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Thrive2Five is not liable for any loss or damage resulting from reliance on the information provided.
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8. Website Use
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You agree not to misuse our website or interfere with its normal operation.
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We reserve the right to modify or withdraw the website (or any part of it) without notice.
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9. Changes to These Terms
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We may update these Terms & Conditions occasionally. Any changes will be posted on this page and, where appropriate, notified to you by email.
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10. Contact Us
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If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: Ann@thrive2five.com
Address: 42 Corse Drive, Aberdeen. AB23 8LN