top of page

Terms & Conditions

​

Effective Date: 16/05/2025

​

Welcome to Thrive2Five. 

 

These Terms & Conditions apply to all users of our website and customers purchasing our services and physical products. Please read them carefully before using our site or making a purchase.

By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

​

1. Who We Are
​

Thrive2Five is a UK-based educational service offering online webinars and physical educational resources for parents and caregivers.


Business Name: Thrive2Five
Email: Ann@thrive2five.com
Location: Aberdeen, Scotland
Website: www.thrive2five.co.uk

​

2. Services We Provide
​

We offer:

​

  • Live and pre-recorded webinars focused on early childhood development and school preparedness.

  • Physical printed resources Available to purchase through our website.

​

Please note: we do not offer digital downloads or streaming access to materials outside of the webinars.

​

3. Booking & Payment
​
  • All webinar bookings and resource purchases must be paid in full at the time of ordering via our website’s secure payment platform.

  • Prices are listed in GBP and include VAT where applicable.

  • Upon successful payment, you will receive an email confirmation with details of your order.

​

4. Delivery of Physical Resources
​
  • Resources will be shipped to UK addresses only (unless otherwise stated).

  • Orders are dispatched within 5–7 working days unless otherwise notified.

  • Thrive2Five is not responsible for delivery delays caused by postal services, but we will assist in resolving any issues where possible.

​

5. Cancellations & Refunds
​

Webinars:

  • You have a right to cancel your booking within 14 days of purchase unless the webinar has already taken place or is scheduled within that 14-day period.

  • If a webinar is missed or not attended without prior notice, refunds may not be issued.

  • If we need to cancel or reschedule a webinar, you will be offered a full refund or the option to transfer to another date.

​

Physical Resources:

  • You have 14 days from receipt of your order to request a return, in line with your rights under the Consumer Contracts Regulations.

  • Resources must be returned unused, undamaged, and in their original condition and packaging.

  • If you ordered uncut resources, these must not be altered, cut, or marked in any way. Items that have been cut or customised will not be eligible for a refund.

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

​

If your resources arrive damaged, you must inform us within 48 hours of delivery by emailing ann@thrive2five.com, preferably including clear photographs of the damage. We will do our best to resolve the issue quickly—this may include a replacement or refund depending on the circumstances.

​

6. Use of Content
​
  • All content, including webinars and resources, is protected by copyright and is intended for personal use only.

  • You may not copy, share, reproduce, or distribute any part of our materials without written permission.

  • Thrive2Five reserves the right to remove access or deny future bookings if content is misused.

​

7. Liability Disclaimer
​
  • The information provided through Thrive2Five is for general educational purposes and does not constitute personal or professional advice.

  • We aim to provide accurate and helpful information, but outcomes may vary depending on each child’s needs and circumstances.

  • Thrive2Five is not liable for any loss or damage resulting from reliance on the information provided.

​

8. Website Use
​
  • You agree not to misuse our website or interfere with its normal operation.

  • We reserve the right to modify or withdraw the website (or any part of it) without notice.

​

9. Changes to These Terms
​

We may update these Terms & Conditions occasionally. Any changes will be posted on this page and, where appropriate, notified to you by email.

​

10. Contact Us
​

If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: Ann@thrive2five.com
Address: 42 Corse Drive, Aberdeen. AB23 8LN

bottom of page